Explore gas service request categories.
Your Home Your Gas provides general information about common residential gas service topics. Explore the categories below to understand the type of request you may need to discuss, then call 888-220-9424 for assistance related to your specific question.
Find the topic that matches your request.
The categories below cover common residential gas service questions. Select a topic to review general information before making a call.
New Gas Connection
Information for customers considering starting service.
Bill Payment
General information about billing and payment requests.
Service Transfer
Questions involving a move or service address change.
Service Cancellation
General information about ending existing service.
New Gas Connection
If you are preparing to start residential gas service at a home or property, this section provides general information about the type of details that may be relevant to a new-service request.
Common Questions
- Starting service at a new address
- General service request information
- Understanding what information may be requested
Information to Consider
Having the property address, city, state, ZIP code and approximate requested service date available may help when discussing a request.
Gas Bill Payment
Billing questions can vary depending on the provider, account and type of request. This section is intended to help identify the general topic before you call.
Billing Topics
- Questions about a gas bill
- Payment-related requests
- General billing information
Before Calling
If your question relates to a bill, keep the relevant billing information nearby. Do not share passwords or unnecessary sensitive information.
Gas Service Transfer
Moving to another home may involve questions about ending service at one address and starting or transferring service at another. The exact process depends on the applicable utility provider.
Transfer Topics
- Moving to a new address
- Service address changes
- Questions about transfer requests
Details to Have Ready
You may want to know the current service address, new address and approximate date for the requested change.
Service Cancellation
If you are moving, changing providers or no longer need residential gas service, you may have questions about ending service. Specific cancellation procedures are determined by the applicable provider.
Common Situations
- Moving from a property
- No longer needing service
- Questions about ending service
What May Be Needed
Depending on the provider, you may need the service address, requested cancellation date and relevant account information.
Account & General Questions
Not every gas service question fits into one category. Account-related questions may involve address information, service status, billing topics or other routine residential service matters.
General Topics
- Account-related questions
- Address information
- Service status questions
- Other routine service topics
Not Sure Which Applies?
You can describe the general nature of your question when calling. The next step may depend on your location, provider and account circumstances.
A few details can make your question clearer.
The information needed for a residential gas service request can vary. Having basic details available may make it easier to explain the subject of your request.
Service Address
Keep the relevant property address, city, state and ZIP code available.
Billing Information
For billing questions, have the relevant bill or account information nearby.
Requested Date
For a move or new-service question, consider the approximate date involved.
General Question
Describe the reason for your call without sharing unnecessary sensitive information.
Service details can vary by provider.
Gas service availability, pricing, eligibility, appointment schedules and account requirements are determined by the applicable utility provider. Information on this website is general in nature.
Your Home Your Gas does not guarantee service approval, connection timing, pricing, eligibility, appointment availability or any other specific outcome. Requirements can vary by location and provider.
Common questions about services.
Here are general answers to questions visitors may have before calling about a residential gas service request.
What residential gas services are covered? +
Can I call about a new gas connection? +
Can I ask about a gas bill? +
What if I am moving to another address? +
Can I request cancellation information? +
Are you my local gas utility? +
Does the website guarantee service approval? +
Have a service question?
Review the service categories above and call 888-220-9424 to discuss the general subject of your residential gas service request.